Contact Us

Use the form on the right to contact us.

Alternatively, email us at info@joandjoecollection.co.uk

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Shipping Info

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Shipping & Returns

Shipping

We aim to send our deliveries out the same or next working day (Monday to Friday). We use Royal Mail Tracked 48 for standard delivery and Interlink Express for next day delivery. Your goods can be delivered to your work or a different address than the billing address.

Royal Mail Tracked 48 provides you with four points of tracking throughout the delivery. If you are unavailable to accept the package, it will be returned to your local Royal Mail sorting office. You can now leave a note to instruct the Postman to leave the parcel in a safe place. If the item has not been collected within 3 weeks the package will be returned to us. You will then be required to repay the original postage cost of the item, or a refund will be given less the postage costs. In the unlikely event that you do not receive your goods a full refund will be given. Postage is recorded and therefore we should be able to trace the goods.

Please note we can only deliver items within the UK.

Estimated delivery time:

Delivery option Price When it arrives Order by

Royal Mail Tracked 48 £2.99 2 – 3 working days 3pm

Interlink Express £5.99 Next working day 1pm

Any orders exceeding £30 qualify for free delivery. This will be automatically applied at checkout.

While we will do our very best to ensure your items are delivered on time, this cannot be guaranteed.

Returns

We want you to be completely satisfied with your purchase. To return an item please follow these few steps to ensure that any returns are processed swiftly and efficiently:

1.     The item must be returned in the original unused condition within 14 days of purchase and received by us within 30 days of purchase along with a copy of your completed returns form. This can be downloaded by clicking here.

 2.     Return the goods by printing a returns form and attaching the address label to your package. Alternatively, use the below address: 

The Jo and Joe Collection

Shoetree House

Bacup Road

Waterfoot

Lancashire

BB4 7HB

3.     All products that are returned due to being faulty will have the cost of postage refunded. To do this, please send the items back via 2nd Class recorded delivery. Items that are returned for any other reason will have to be sent at your expense.

4.     Any items that have been worn will not be accepted for return unless there is a manufacturing fault.

5.     We understand that customers must make sure that the product fits therefore we ask that you try them on a surface that will not dirty or scuff them.

6.     We will try to process all returns within 7 working days from receipt of the returned item. We will send you an email to confirm when we have processed your return. Should you have any queries please do not hesitate to contact us.

Please remember to get a proof of postage and retain until a refund has been received. We cannot refund any items lost in the post.